Employment

Available Positions

906 Technologies provides software development services to companies within a wide range of industries. Our software work extends from website design to firmware development and touches on many different languages, frameworks, and technologies that are critical for anyone seeking to work in the industry. Established in Marquette, MI in 2005 by NMU graduates, we currently employ twenty-five full-time employees.

Available Positions

POSITION SUMMARY
Under the general supervision of the CIO, the I.T. System Administrator will perform complex professional work with computer hardware, software, and network systems.

DUTIES AND RESPONSIBILITIES

  • Identify, troubleshoot and resolve hardware, software and network related problems encountered by clients.
  • Configure and install workstations in response to client demands.
  • Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Run cable and install server racks and equipment.
  • Research and test possible solutions to a mission critical environment before implementing a solution.
  • Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
  • Maintain domain environments. (Create, remove and change user accounts. Manage Exchange Environments and email creation, changes and deletion.)
  • Installation and configuration of Anti-virus solutions and Spam filter solutions.
  • Provide required parts and materials lists used to write estimates for clients. Partner with the IT Operations Specialist and Purchasing.
  • Utilize Autotask software to accurately log time entries, review scheduled tickets, create tickets, document service notes on all hour entries, and the general workflow guided by 906 SOPs.

OPERATONS

  • Support management to achieve budgeted productivity goals.
  • Maintain profitable margin by demonstrating an understanding of financial management at 906 Technologies
  • Own your work and demonstrate accountability on deliverables
  • Communicates with CIO, Project Manager, regarding any anticipated roadblocks and collaborates across disciplines with the 906 Technologies team to seek solutions
  • Perform additional duties, tasks, and responsibilities as the supervisor may, from time to time, deem necessary

COMPETENCIES

  • Demonstrate Integrity
  • Demonstrate commitment to continuous improvement within the business and within oneself
  • Possess a friendly, positive, can-do attitude.
  • Demonstrate sound business thinking, balancing the needs of individuals, the business and oneself
  • Take personal accountability and demonstrate self-awareness

CRITICAL SKILLS & KNOWLEDGE

  • Must have a friendly, outgoing personality and be driven to satisfy clients
  • Ability to communicate in a clear, concise manner and listen attentively.
  • Strong problem solving ability and analytical skills
  • Good attention to detail.
  • Basic computer skills (use of Microsoft office, Google packages, Internet, Slack)
  • Accurate typing and data entry
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, discount and percent.
  • Time and attendance equipment and software (active collab, auto task)


QUALIFICATIONS

Education/Certifications 

  • Bachelor’s degree (B.A.) or equivalent from a four-year college in Business, IT or other related field; or three plus years related experience and/or training; or equivalent combination of education and experience
  • Microsoft MTA
  • Microsoft MCSA
  • Microsoft MCSE (preferred)
  • Strong communication and customer service skills
  • General knowledge of small to medium sized business operations
  • Preferred: Experience with AutoTask Professional Services Automation

POSITION SUMMARY

The dispatcher works to ensure efficient organization and scheduling of the IT technician team. This includes setting and keeping scheduled appointments, managing the ticketing system, assisting in the logistics for proper technical support, and the distribution of product shipments for inventory and ongoing projects.

DUTIES AND RESPONSIBILITIES

  • Answer all incoming calls and designate and coordinate as needed.
  • Maintain follow up and status on calls
  • Monitor general email inbox for client emails and requests.
  • Create tickets in Autotask Software for Hardware Team, and continually monitor ticket system queues for client ticket submissions or ticket changes/mistakes.
  • Create tickets for all requested evaluations, schedule and ensure quote is sent.
  • Manage the oversight of the ticketing system to ensure accuracy and efficiency.
  • Maintain Data Entry in Autotask Software with all interactions with clientele.
  • Manage scheduled appointments for all technicians and facilitate making appointments for the IT team.
  • Report old ongoing tickets and projects biweekly or monthly to prevent tasks from getting overlooked and to promote customer satisfaction.
  • Monitoring ticket product entries for stock accuracy and systematic billing.
  • Submit all ticket requests for Software Department to necessary team members upon receiving message.
  • Monitor all signed quotes monthly and update Accounts Receivable on job status

Miscellaneous

  • Receive and distribute all incoming shipments either into inventory using Autotask, or to the proper technician.
  • Coordinate the receipt of materials and equipment with the scheduled on-site date for technician/client.
  • Purchase monthly office order supply order and receive all materials, Maintain office supplies and product lists
  • Generate POS report and balance till daily
  • Assist Purchasing and Sales with Monthly inventory Reconciliation
  • Perform additional duties, tasks, and responsibilities as the supervisor may, from time to time, deem necessary

QUALIFICATIONS

Education

  • Bachelor’s degree (B.A.) or equivalent from a four-year college in Business, IT or other related field; or three plus years related experience and/or training; or equivalent combination of education and experience
  • Advanced communication and customer service skills
  • General knowledge of small to medium sized business operations
  • A mindset to be organized

Experience

  • 2 years Computer/IT knowledge or experience
  • Product Inventory/Requisition Experience
  • Comfort in speaking with clients on potential projects and estimates
  • Preferred: Experience with AutoTask Professional Services Automation

Skills

  • Microsoft Office proficiency
  • Advanced communication and customer service skills
  • General knowledge of small to medium sized business operations

COMPETENCIES

  • Demonstrate Integrity
  • Demonstrate commitment to continuous improvement within the business and within oneself
  • Possess a friendly, positive, can-do attitude.
  • Demonstrate sound business thinking, balancing the needs of individuals, the business and oneself
  • Take personal accountability and demonstrate self-awareness

CRITICAL SKILLS & KNOWLEDGE

  • Must have a friendly, outgoing personality and be driven to satisfy clients
  • Ability to communicate in a clear, concise manner and listen attentively.
  • Strong problem-solving ability and analytical skills
  • Good attention to detail.
  • Basic computer skills (use of Microsoft office, Google packages, Internet, Slack)
  • Accurate typing and data entry
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, discount and percent.
  • Time and attendance equipment and software (Active Collab, Autotask)